AssignQ.ai ("AssignQ," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.assignq.ai and use our AI-powered real estate agent platform and related services (collectively, the "Services"). Please read this policy carefully. By using the Services, you agree to the practices described here.

1. Information We Collect

1.1 Information You Provide Directly

• Account registration details: name, email address, phone number, and password.
• Business information: real estate agency name, license number, and geographic service area.
• Payment information: billing address and payment card details (processed securely through third-party payment processors; we do not store full card numbers).
• Communications: messages you send us via contact forms, email, or support channels.
• User-generated content: scripts, conversation templates, and AI agent configurations you create within the platform.

1.2 Information Collected Automatically

• Log data: IP address, browser type and version, operating system, pages visited, referring URLs, and access timestamps.
• Device identifiers and analytics data collected through cookies, web beacons, and similar tracking technologies.
• Usage data: feature interactions, AI agent performance metrics, and session recordings used to improve the Services.

1.3 Information from Third Parties

• Data from CRM integrations (e.g., Salesforce, HubSpot, GoHighLevel) that you authorize through our platform.
• Lead and contact data you upload or import into AssignQ from your own systems.
• Data from social media platforms, calendar applications, and other tools you connect to the Services.
• Information from our AI model partners (OpenAI, Google Gemini, Anthropic, Meta Llama, xAI) related to AI service usage.

1.4 End-User / Lead Data

When our AI agents engage with your clients or leads on your behalf, we may process personal information about those individuals ("End Users"), including names, contact details, property preferences, and conversation transcripts. You, as our customer, are responsible for ensuring you have the appropriate authorization to share this information with us and for providing required disclosures to your End Users.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Services, including deploying and managing AI agents on your behalf.
• To process transactions and send related information, including purchase confirmations and invoices.
• To personalize your experience and deliver content relevant to your real estate business.
• To communicate with you about updates, security alerts, and support messages.
• To send promotional communications (you may opt out at any time).
• To analyze usage trends, monitor performance, and improve our platform and AI models.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.
• To enforce our Terms and Conditions and other legal agreements.

3. Disclosure of Your Information

3.1 Service Providers

We share your information with third-party vendors and service providers that perform services on our behalf, including cloud hosting providers, payment processors, analytics providers, email delivery services, and our AI model partners. These parties are contractually obligated to handle your data securely and only for the purposes we specify.

3.2 Business Transfers

If AssignQ is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

3.5 Aggregate / De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, marketing, and other purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Services may not function properly.

• Essential Cookies: Required for the operation of our platform (e.g., authentication, session management).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.

You may manage cookie preferences through your browser settings or via cookie consent banners displayed on our website.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it by law.

Conversation transcripts and AI interaction data may be retained for up to 24 months for model improvement purposes, after which they are deleted or permanently de-identified.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for data in transit.
• AES-256 encryption for data at rest.
• Role-based access controls and multi-factor authentication.
• Regular security assessments and penetration testing.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, and our data practices.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share it for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

To exercise these rights, please contact us at privacy@assignq.ai or through the contact methods listed in Section 12. We will respond to verifiable consumer requests within 45 days.

8. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately at privacy@assignq.ai and we will take steps to remove such information.

9. Third-Party Links and Integrations

Our Services may contain links to third-party websites or allow integration with third-party tools and platforms (e.g., HubSpot, Salesforce, Calendly, Stripe). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. International Data Transfers

AssignQ.ai is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Services, you consent to this transfer.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the Effective Date at the top of this page and, where required by applicable law, notify you by email or by posting a prominent notice on our website. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

AssignQ.ai

Website: www.assignq.ai

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